Privacy Policy
How we collect, use, and protect your personal information
Last Updated: January 2024
Introduction
root-kudu is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, postal address, and other contact information you provide when filling out forms or contacting us.
- Project Information: Details about your renovation project, property specifications, and service preferences.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
- Cookies and Tracking: Data collected through cookies and similar tracking technologies as described in our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- To respond to your enquiries and provide customer service
- To process and manage service requests and project quotes
- To improve our website, services, and customer experience
- To send you updates about your project or our services (with your consent)
- To comply with legal obligations and protect our rights
- To analyse website usage and performance
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
- Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to withdraw consent for processing
- The right to data portability
- The right to lodge a complaint with a supervisory authority
Australian Privacy Principles
As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, and provide access to personal information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Level 12, 345 Collins Street, Melbourne, VIC 3000, Australia